Cancellations / No Show Policies
Cancellation / No Show Advance Notice Requirements
In order to provide the most efficient scheduling to our patients, we need to keep appointment cancellation and “no show” activity to a minimum. In order to do this, we are implementing cancellation and “no-show” fees that will be charged to the patient if office visits and/or procedures are cancelled without proper advance notice, or if the patient does not show up for a scheduled office visit and/or procedure.
Cancellation Notice Requirements:
Office Visit: Three business days advance notice.
Failure to provide the required advance notice will result in a cancellation fee of $50.00.
Procedure Visits: Three business days advance notice
Failure to provide the required advance notice will result in a cancellation fee of $150.00.
There will be a $50 charge from Gastroenterology of the Rockies for a physician fee and $100 charge from Denver West Endoscopy Center or Endoscopy Center of the Rockies for a facility fee, depending on which facility you have your procedure.
As a courtesy, we make every effort to remind patients of their office visit by telephone 3-4 business days before the appointment date. These are not calls to confirm the appointment, but are calls to remind the patient of their appointment. It is your responsibility to provide us with the appropriate advance notice if you need to cancel an office visit. Cancellations can be made at ANY time by calling 303.604.5000.
Thank you for your cooperation in helping us to provide quick and efficient care to all of our patients.